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TENANT FAQ

Q: What if I find an apartment I want to look at?
Q:

What information is required if I want to make an application to rent a property?

Q:

What is my application deposit for?

Q:

If I decide not to move in after committing, do I get my application deposit back?

Q:

Do I have to sign a tenancy agreement?

Q:

What are the important parts of the lease I need to check before I sign it?

Q:

How long after signing the lease can I change my mind and back out?

Q:

Do I get a copy of my lease right away?

Q:

What am I responsible for?

Q:

What is the Landlord responsible for?

Q:

How much money do I need to pay before I can move in?

Q:

Will I get my Security Deposit back when I move out?

Q:

What is fair wear and tear?

Q:

Do I get interest on my deposit?

Q:

I want to rent for 1 year. Do I have to pay all twelve months in advance?

Q:

How do I have to pay my rent?

Q:

Do I have a reasonable delay to pay the rent?

Q:

Can I sub-let my property?

Q:

What do I do if something on my property needs repairing?

Q:

Can I do the repairs myself and then withhold the costs from my rent?

Q:

Is my landlord allowed to access my apartment whenever he wants?

Q:

What happens when one of my guests damages the Landlord's property?

Q:

What happens if my property is put on the market or sold?

Q:

What happens if the owners decide they want to move back into the property I am renting?

Q:

What are reasons that I could be evicted?

Q:

How much notice must I give prior to moving out?

Q:

Do I have to allow access to prospective tenants or purchasers if I have given notice?

Q: What do I do with my keys when I move out?
Q: How do I get my deposit back when I move out?
Q: What do I need to do to renew my lease?
 
Q: What if I find an apartment I want to look at?
A:

Contact us by email or phone and we will arrange a time to look at the apartments you wish to see.

Q: What information is required if I want to make an application to rent a property?
A:

To assist us with careful tenant selection a Tenancy Application form must be completed. The information required from you will be:
• Full name(s) of occupant(s)
• Permanent address
• Current telephone number(s)
• Place and date of birth, ID/passport number
• Copy of your ID/passport
• Rental history including previous address, name of agent or landlord and period of tenancy
• Current occupation, employer, period of employment, name of person who can verify this information and telephone number
• Name and daytime telephone numbers of three personal references (excluding those above or family members)

Q: What is my application deposit for?
A:

The Application Deposit is a good well gesture on your behalf to secure your tenancy. The Deposit will be transferred and form part of the Security Deposit on granting the tenancy.

Q: If I decide not to move in after committing, do I get my application deposit back?
A:
You submit your Application Deposit along with your Tenancy Application to hold an apartment. Between the time you submit the application and the time you sign the lease, you may back out of the commitment, but you do stand to lose some of your Application Deposit. If other tenants were turned away because you were holding the apartment, and then you decide not to rent, some of your Application Deposit may be kept.
Q: Do I have to sign a tenancy agreement?
A:

Yes. This protects both your interests and the interests of your landlord.

Q: What are the important parts of the lease I need to check before I sign it?
A:

Make sure that the following information is written on your lease:
• The landlord's name and address
• Your name (if you're signing with a friend, make sure each of your names and signatures appear on the lease)
• Length of the lease; start and end dates of the lease
• Rent per month and how and when the payment should be made
• If the landlord agreed to make any repairs or renovations to your apartment
• Which utilities are included in the rent (heat, hot water, and electricity)
• Whether or not you are allowed to have a pet in your apartment

Q: How long after signing the lease can I change my mind and back out?
A:

No, from the moment you sign the lease, you are responsible for carrying the lease until the end of its term.

Q: Do I get a copy of my lease right away?
A:

Usually, you get your copy right away but at last within ten days of signing the lease. If it’s been ten days and you still don't have a copy of the lease, make sure to contact your Manager.

Q: What am I responsible for?
A:

You are responsible for:
• Prompt payment of the rent.
• Prompt payment of gas, electricity, telephone and Internet bills.
• You are also responsible for early reporting of damages and items requiring repairs.
• You are required to be a responsible citizen and respect the needs of your neighbours.

Q: What is the Landlord responsible for?
A:

Your landlord is responsible for:
• Repairs to structure and exterior of the property, heating and hot water and sanitary installations.
• The Safety of gas and electrical appliances provided.
• Maintaining the house/apartment in a habitable condition.

Q: How much money do I need to pay before I can move in?
A:

Our general rule is that 1 month rent is required to be paid in advance together with 2-month Security Deposit.

Q: Will I get my Security Deposit back when I move out?
A:

When you move in, you and the Property Manager will walk through your apartment and note the condition of the apartment. A so called Inventory checklist is completed and signed by both parties. When you move out, you will do the same thing, noting changes in the condition of the apartment. Any damage more than normal wear will be paid for through your Security Deposit.

Q: What is fair wear and tear?
A:

Fair wear and tear is the normal deterioration of an item in normal use. A deduction will be made for fair wear and tear from the value of the original item. However, the final amount payable is the Landlord’s decision. Where the damage is not too severe to require replacement, a charge can be made towards its premature future replacement.

Q: Do I get interest on my deposit?
A:

No. The deposit that is paid is held by the Agent or the Landlord until the end of the Agreement term at which time it is due for repayment subject only to lawful deductions.

Q: I want to rent for 1 year. Do I have to pay all twelve months in advance?
A:

No, you pay month by month. Usually the landlord will ask for the first month's rent up front, when you sign the lease.

Q: How do I have to pay my rent?
A:

You can pay cash (in which case, make sure to get a receipt for it) or by money transfer (in which case your bank statement will serve as a receipt.) It should be specified on your lease which method of payment you will use.

Q: Do I have a reasonable delay to pay the rent?
A:

No, you must pay on the first of the month unless otherwise specified on your lease. However, unless you have been late more than once OR you are more than three weeks late, the landlord/agent cannot evict you for one late payment.

Q: Can I sub-let my property?
A:

No. All tenancy agreements specifically prohibit sub-letting. This is for the protection of both tenants and landlords.

Q: What do I do if something on my property needs repairing?
A:

We have relationships with a wide range of contractors and will arrange for repairs to be done on your behalf. To request repairs contact your Property Manager by phone or by email and we will arrange the work and let you know the details of the contractor we have placed the work with.

Q: Can I do the repairs myself and then withhold the costs from my rent?
A:

No, not unless you have the written permission of the landlord before hand, or if the problem you want to repair poses an immediate health risk that you absolutely cannot wait to fix.

Q: Is my landlord allowed to access my apartment whenever he wants?
A:

No, your landlord should give you a 24 hour notice verbally or in writing before visiting your apartment except if it is an urgent repair, then he may come with no notice at any time.

Q: What happens when one of my guests damages the Landlord's property?
A:

You are responsible for you and your visitors’ actions. You are liable for cost of the damage.

Q: What happens if my property is put on the market or sold?
A:

If your property is put on the market you should be given written notice of this. If your property is sold and the purchaser does not wish you to remain as a tenant in the property you must be given written notice of this.

Q: What happens if the owners decide they want to move back into the property I am renting?
A:

Legislation provides that where a landlord wishes to use the property for their own use, or for the use of their family, they can do so either under the terms of the tenancy or under the general law where notice is given.

Q: What are reasons that I could be evicted?
A:

The valid reasons for eviction are:
• Tenant failed to pay their rent (referred to as arrears),
• Tenant is consistently late paying the rent,
• Tenant has damaged their unit,
• Tenant has impaired the safety of others,
• Tenant is disturbing the reasonable enjoyment of other residents,
• Tenant is carrying on illegal activities in or around their apartment,
• Tenant has overcrowded the apartment,
• Tenant has misrepresented family income in subsidized housing,
• Landlord wants to use the unit for his/her own use.
• Demolition, renovation or conversion.

Q: How much notice must I give prior to moving out?
A:

If you are not a fixed term tenant you must provide 30-day prior notice of your intention to vacate. This is clearly stated in the Tenancy Agreement.

Q: Do I have to allow access to prospective tenants or purchasers if I have given notice?
A:

A landlord or their representative may enter your property with your prior consent or if the agreement so provides.

Q: What do I do with my keys when I move out?
A: All keys must be returned to your Manager at the end of the tenancy.
Q. How do I get my deposit back when I move out?
A:
When you move out your Manager will arrange a final inspection to ensure that the property has been left in a good condition. Provided that all obligations are performed and keys have been returned and all rent due has been paid we will refund the deposit to you. This can be done by cash or by direct crediting the funds into your bank account.
Q: What do I need to do to renew my lease?
A:
The end of a lease doesn't mean you have to move out, unless you want to. A lease can be renewed, or a new lease made, if you and the landlord agree on the terms.
 

 


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